Privacy Policy

Purpose of This Privacy Policy

DuSol Australia respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and share personal information when you visit our website or engage with our services.

Who We Are

Legal entity: NUSILVA PTY LTD, trading as DuSol Australia
Email: info@dusol.com.au
Phone: +61 432 454 456
Website: www.dusol.com.au

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, business name and role.

• Information you provide through enquiries, consultations, project briefs and correspondence.

• Billing details and payment records.

• Photos, videos, social media account information and other materials needed to deliver our services.

• Lead details, messages and audience interactions accessed when managing client accounts.

• Technical information, including your IP address, browser type, device information and website activity.

• Your marketing and communication preferences.

  
  

How We Collect Information

We collect information when you contact us, complete a form, book a consultation, engage our services or provide content and feedback.

We may also receive information from clients, authorised representatives, social media platforms and publicly available sources. Our website may collect technical information through cookies and similar technologies.

You can make general enquiries anonymously where practical, although we may need your details to provide our services.

How We Use Information

We use personal information to:

• Respond to enquiries and provide our services.

• Create and manage content, social media accounts and advertising campaigns.

• Communicate with you about projects, bookings and updates.

• Process payments and maintain business records.

• Improve our website, services and marketing.

• Send marketing communications where permitted.

• Meet legal obligations and protect our business.

  
  

Information accessed through client accounts is handled for the agreed service purposes and in accordance with authorised instructions, subject to applicable law.

Sharing Your Information

We may share personal information with team members, contractors and service providers who help us deliver our services, including technology providers, social media platforms and professional advisers.

We may also disclose information where required or permitted by law. Content created for public posting may be accessible worldwide once published.

Cookies and Marketing

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure marketing performance. You can manage cookies through your browser settings.

You can opt out of marketing communications at any time by using the unsubscribe link provided or contacting us. We may still send necessary communications relating to your services.

Security and Retention

We store personal information in electronic systems, including cloud services, and take reasonable steps to protect it from loss, misuse and unauthorised access, modification or disclosure.

We retain information for as long as reasonably necessary to provide our services and meet legal, accounting or reporting requirements. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Access and Correction

You can contact us to request access to your personal information or ask us to correct inaccurate or outdated details. We may need to verify your identity and will respond within a reasonable period.

You may also request deletion of your information, subject to any legal or business requirements for retaining it.

Privacy Complaints

If you have a privacy concern, please contact info@dusol.com.au. We will investigate and aim to respond within 30 days.

If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au to enquire about complaint options available to you.

Third-Party Links

Our website may link to other websites or platforms. Their handling of personal information is governed by their own privacy policies.

Updates to This Policy

We may update this policy from time to time. The latest version will be available on our website.

Last updated: 10 November 2026